Complaint Details

Status	:	Closed
Complaint No	:	0062294/2016
Category	:	Consumer Goods
Date	:	09-07-2016
Subject Line	:	Not Providing International Warranty on Samsung LED TV
Complainant	:	Mohammad Inamur Rahman
Address	:	Village and Post Teari
Complainee	:	Samsung
Address	:

Complaint Details
Dear Sir,
Last year Oct’21,2015 I was bought a new Samsung HD LED TV with International one year warranty from Lulu Hyper Market, Al Jubail, Saudi Arabia I was working there and return back India on Oct’24,2016 as final exit, I have paid custom duty in proper way on IGI Airport Delhi, since Oct’25,2015 I am using my TV at my home in Sultanpur (U.P.) India and It was working properly without any problem but last month June'26,2016 I got some problem in TV immediately I informed to Samsung Customer care support service 180030008282 with ref. no. 4216617351, after 12 days July’08,2016 Engineer visit to My home and said your panel almost finished and We are not able to provide international warranty because this model is not available in India and You have to buy new one.
If this model is not available in India then why Samsung offered International warranty as mention in Warranty card and Indian flag also showing international warranty in India on Packing of TV.
This is totally misguiding to consumer by Samsung.
I need my TV replace as soon as possible.

Regards,
Mohammad Inamur Rahman
Teari, Sultanpur (U.P.)
228119 India

Mobile: +91-7376390069, +91-9455243291

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