Complaint Details

Status	:	Closed
Complaint No	:	0062298/2016
Category	:	Service Provider
Date	:	09-07-2016
Subject Line	:	poor services of sony service. at avani electronics
Complainant	:	sony
Address	:	gandhidham
Complainee	:	sony
Address	:

Complaint Details
Sir, i bought sony xperia z2, 2 years back. The warrenty is over. But recently, 1 month back, i had some issues with the magnetic charging receiver dock. So i went to service center in gandhidham, named avani electronics, on 14 june 2016. They advised me to wait for the reply of estimation because the main head is in ahmdabad. They receive the estimate from there. So on 18th june, i received the estimate. It was 28591(incl taxes). 1 year back the value of device was around 26000. Thats ok but when i asked for the details, they said that the motherboard, the touch and display has to be changed. So i asked just for the magnetic charging receiver, they replied that all the things are to be changed. So thats why i denied their deal. Afterwards, I received my cellphone on 30th, that too in bad situation. The speakers were not working properly, and the waterproof fitting was not proper. I showed them and they are not giving me any proper solution.

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