Complaint Details

Status	:	Un-Resolved
Complaint No	:	0062331/2016
Category	:	Service Provider
Date	:	12-07-2016
Subject Line	:	Non refund of my security money
Complainant	:	Vishu Agawal
Address	:	A474A, Palam vihar
Complainee	:	Nestaway Technologies Pvt Ltd.
Address	:	Spaze I Tech Park Unit No 944 to 947, 9th Floor Tower B2 Sohna Road Sector-49

Complaint Details
Frivolous deductions penalties from my deposited security money leading to loss of Rs.18, 000 :Certain conditions on guests visit was clarified from my side. The person who facilitated my renting agreed to it. Later on, on owner's complaint who violated our privacy by peeking in our bedrooms on a regular basis, they asked me to not allow any guests of the opposite sex, including my fiance. When I responded that their executives prior approval was taken and my security and privacy is being hampered, they ignored that. In fact they asked to give them some time to resolve the issue. But, suddenly they emailed me to vacate house within 24 hours. I asked for the reasons and they said that the owner is offboarding the property with them (which later turned out to be untrue) and they will refund my security minus the 10 days rent and utility bills. Also, there will be no penalties since they have given me the termination notice.
But, after vacating the property, they asked me to pay additional Rs. 18500 as penalty and referred to me some clauses in the agreement. I never agreed to the agreement also and had had asked their executive specifically for some these non agreeable terms. HE said those won't be enforced and hence there was no agreeement signed bewteen the two parties.
I have the bills for the payment of security and monthly rent, and copy of termination notice. This could solve the outstanding security to be paid by Nestaway to me. No terms were agreed on the penalties.

Harassment on daily basis to vacate the house: Apart from this there was constant harassment for 2 months for me to agree on their new terms after I have had already stayed for 1 month on our initially agreed terms.

Violation of my privacy
Mental harassment for 2 months, threats to vacate the house.
Bucking the pass for negotiation.
Termination notice of 24 hours on email.

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