Complaint Details

Status	:	Closed
Complaint No	:	0062333/2016
Category	:	Service Provider
Date	:	12-07-2016
Subject Line	:	Threatening for unnecessary payment
Complainant	:	Manish Pandey
Address	:	chikkbanavara
Complainee	:	Tikona
Address	:	Bangalore

Complaint Details
I had disconnected my internet connection long back and had talk multiple time to customer care about billing issue.

Last year Aug/Sep before 7th (i still remember this because of 100 time of explanation), i had called customer care for disconnecting my internet because i was shifting to other location where i was getting internet for free, after disconnection i did not had any dues.
From next month after disconnection i started getting sms regarding bill, i called customer care and i was assured not to worry about this,
this continued till November and finally after explaining more than 100 time idiot customer-cares did not get it and one weird guy called and started threatening me for payment,
Next day i got a call again from tikona and he asked me for re-staring the connection and i was assured that tikona will not charge any previous bill amounts since i was not using it.
Finally i re-stated the connection 19th Dec 2015 and i was assured by Surabhi Agrawal ( Customer supper executive ), no previous amount has to be paid, when i asked for out-sending - she told it will be soon cleared.
30 mins after starting the connection internet stopped, when i asked the customer care ex. he told that since the out-sending is more than it should be that's why connection has stopped, if u pay half of the out-sending (~760) then it will be started automatically and the amount what u are paying will deducted from next month bill, because it was more than actual plan(500).
next month i got bill everything added which was more than ever expected.
Finally according to me what the actual payment had to be done, it did that and rest i left because it was tikona's fault.
Since then i have been talking to customer care related this issue and explained several time but nothing really happened.
So if there is anyone who would like to sort out this issue it would be a great help
Thanks and Regard
Manish

Replies