Complaint Details

Status	:	Closed
Complaint No	:	0062340/2016
Category	:	Consumer Goods
Date	:	13-07-2016
Subject Line	:	Not providing good service or Device replacement
Complainant	:	Amin Lalani
Address	:	R.K Towerm B-102, 1st Floor, Opp. Vikas Gruh
Complainee	:	Samsung
Address	:

Complaint Details
Hello Sir,

I purchased Samsung S7 Edge for 57000rs. from Samsung Online Store.

My Device serial no. is - RZ8H30G145D

After using it for one month its display died. I requested a replacement device but they denied my request and replaced the display after 2 months. After getting my device back and using it for few days, its battery died. Now again the device is in the service center since a month.

As the device is water resistant I request them that I will do a water resistant test at the service center when I will go there to take my device back. This request too was denied.

They sold me a faulty device and denying my replacement device request and also denying water resistant test. I am asking a test because I have paid 57000rs just because it is water resistant and I am afraid it has lost its water resistant capability after getting repaid/opened. I am asking to test for what they claim for.

It has been four months since I purchased the device and I was able to use it for only one month. My device was at the service center for 3 months.

I hereby request you to please look into this matter and help me getting a replacement device.

Let me know if you require any more information.

Thanks
Amin

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