Complaint Details

Status	:	Un-Resolved
Complaint No	:	0062395/2016
Category	:	Banking
Date	:	18-07-2016
Subject Line	:	ATM WithDraw Issue
Complainant	:	Tapati Mukerjee
Address	:	186, EWS, Neem Sarai, ADA Colony, Mundera, Allahabad
Complainee	:	Bank of Baroda
Address	:	ATM Bank of Baroda, Mahavir Enclave

Complaint Details
I would like to inform you that I have used my Allahabad ATM card in Bank of Baroda's ATM. I have tried twice to withdraw money (Rs. 5000) but my first Transaction would be declined and not getting the money when I tried the second ATM of Bank Of Baroda I got the money but when I checked my Mobile and as per the Bank SMS money got deducted twice from my Account but in actual I get the money (Rs. 5000) only once. I would request you to please do the needful and reverse the amount (Rs.5000) back to my account.

My Name:-Tapati Mukerjee:-Pension Account.
Saving Account No. 2020987542-3
Branch Address:-Allahabad Bank, G.T.B. Nagar, Kareli, Allahabad.
Transaction Date:-18-Jul-2016
As per the SMS Time of First Transaction:-8.24 AM Morning-Didn't get the Money.
Second Transaction:-08.25 AM Morning- Got Rs. 5000 This time.
ATM Details:-Bank of Baroda ATM, Mahavir Enclave, Delhi.
ATM ID:-1FNNDL73-Second Machine from which I got the money.
Reference No. 3206:-Second Machine from which I got the money.

I throw the declined slip of my first ATM Transaction try from which I didn't get the money.

I hope you will do it on urgent basis.

Regards
Tapati Mukerjee
Mob.No. 9313928382, 9899040661

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